Supportchef – led vårt supportteam på Svenska Alarm
Svenska Alarm Gruppen AB · Malmö · published 2026-07-13 · apply by 2026-08-03
Responsibilities
- Lead and develop support team handling customer inquiries via phone, email, and chat
- Develop strategies to reduce churn and increase customer loyalty
- Troubleshoot and guide customers in technical product questions
Requirements
- Experience in people management within customer support or sales
- Structured and able to follow written procedures
- Swedish and English fluency in speech and writing
- Sales experience and understanding of sales processes
- Interest in working with AI and automation